Refund policy

Last updated 21 August 2026

Different work, different rules

The house applies different return rules to different kinds of work. LOVE is ready-to-wear and can be returned within a set window. MAISON is cut to your measurements and cannot. Read the section for the line your piece came from.

LOVE ready-to-wear

LOVE pieces may be returned within seven days of delivery, for refund or exchange, when they are unworn, unwashed, unaltered, with the original tags still attached, and in the original packaging.

Not eligible for return: final sale pieces, customised orders, intimate pieces, and jewellery, which we cannot take back for reasons of hygiene.

How to return a piece. Contact the studio within seven days of delivery. We confirm eligibility, send you return instructions, and arrange local pickup inside Jordan where that is available.

Exchanges. Size or colour exchanges depend on availability. We dispatch the replacement after we have received the original piece and approved it.

MAISON couture

MAISON pieces are made to your measurements, your brief, your fabric selections, and your approvals at fitting. Completed commissions are not returnable and not refundable.

Concerns go back to the fitting room. Fit corrections identified during the agreed fitting process are handled by the atelier as part of the commission. Requests made after final approval may be treated as new alteration work.

Deposits. A deposit secures atelier time, pattern work, sourcing, and specialist labour. The commission agreement sets the payment schedule and the cancellation terms for your piece.

Defects. If a workmanship defect appears and is verified, the atelier reviews it and corrects it where that is possible. A refund is considered only where a demonstrated defect cannot be corrected.

How a refund is handled

We do not take online card payments, and orders are confirmed on WhatsApp rather than through a checkout. Any eligible refund, exchange, or adjustment is therefore handled directly by the studio team responsible, after the piece has been received and inspected.

Original shipping charges are adjusted only when the return is caused by our error or by a verified defect.

Starting a return

Write to us or message us on WhatsApp with the line the piece came from, the order date, and your order reference.